Mass Cuts At Avaya Affect 3% of Workforce Amid Reorganization

What’s happening at Avaya?

American multinational technology company Avaya has announced mass layoffs, affecting 180 employees or roughly 3% of its workforce. According to reporting by Dataquest and CX Today, the move is part of a reorganization to enhance productivity and focus on core business segments, particularly contact centres and unified communications.

Official statements and context

An Avaya spokesperson said that the company is “positioning the business for success, reinvestment, and growth,” and that “these changes enable us to best support our key customers and partners, which means everyone is positioned to achieve their goals.”

• In addition, Avaya stated that “other positions are being created” but have provided no further insight of what these positions may be.
• Avaya aims to streamline operations and maintain high customer service levels despite the layoffs.
• The company is adjusting to a subscription-based revenue model to ensure financial stability.
• Former Director of Solution Marketing at Avaya, Steve Forcum, stated, “some of the names impacted today truly boggle the mind, including a couple of incredible technical pre-sales specialists, consultants, and architects who were supporting a veritable who’s who of Fortune 100 accounts.”

Layoffs in Canada

It remains unclear exactly how many Avaya employees in Canada will lose their job as a result of this layoff.

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