Employment Law

EXL Service Layoffs: 800 roles being axed, part of AI pivot

A photo of two people looking at a piece of paper between laptops. (Photo: Scott Graham / Unsplash)

What’s happening at EXL Service?

EXL Service is cutting 800 jobs, or less than two per cent of its workforce, as part of a move towards generative artificial intelligence (AI).

According to The Wall Street Journal, 400 staffers have been let go. The other 400 employees have been given the opportunity to be rehired elsewhere.

“We need to ensure our talent and skill sets are closely aligned with the evolving needs of our clients,” a representative told the outlet.

“This adjustment involves a mix of re-evaluating existing roles while bringing in top talent with expertise in data and AI.”

The New York-based digital services provider employs a global workforce of approximately 55,000 people.

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• Intel Layoffs: Staff in sales and marketing division affected

Impact on Canadian staff

It remains unclear if any Canadian employees at EXL Service have been let go.

According to the company’s LinkedIn page, it has more than 120 workers in the country.

Termination agreements for EXL Service employees

In Canada, non-unionized employees at EXL Service are owed full severance pay when they lose their jobs due to downsizing, corporate restructuring, or the closure of the business.

This includes individuals working full-time, part-time, or hourly in Ontario, Alberta, and B.C.

People working “on contract” or as a contractor may also be owed severance pay — given that many employees in Canada are often misclassified as independent contractors.

Severance can be as much as 24 months’ pay, depending on a number of factors.

WATCH: Employment lawyer Lior Samfiru explains what rights employees have if they are being fired or let go on an episode of the Employment Law Show.

Before accepting a severance offer, double-check the amount using our firm’s free Severance Pay Calculator. It has helped millions of Canadians determine their entitlements.

In addition to your salary, make sure to factor in any other elements of your compensation (i.e. bonuses, commission, etc.).

If your employer’s offer falls short of what our Severance Pay Calculator says you are owed, it’s very likely that you have been wrongfully dismissed and should contact an experienced employment lawyer at Samfiru Tumarkin LLP.

Non-unionized employees in Canada have up to two years from the date of their dismissal to pursue proper severance pay.

Severance pay for provincially regulated employees
Rights to severance for tech sector staff
Severance packages during mass layoffs

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Major tech layoffs continue

The job cuts at EXL Service come amid a flurry of tech sector layoffs in 2024.

Big names, including Relic Entertainment, Ubisoft, Lightspeed, Dell, IBM, Cisco, Mozilla, Instacart, BlackBerry, GrammarlyDocuSign, Snap, Zoom, Okta, PayPal, and Salesforce, have also pulled out the axe as they continue to navigate challenging economic conditions.

Wayfair cutting 1,650 jobs, Ontarians affected
Boundless Learning laying off 15% across company: Reports
Where are layoffs happening in Canada?

Lost your job? Talk to an employment lawyer

If you have been fired or let go for any reason, contact the experienced employment law team at Samfiru Tumarkin LLP.

Our lawyers in Ontario, Alberta, and B.C. have successfully represented tens of thousands of non-unionized individuals.

In addition to severance package negotiations, we can assist you on a broad range of employment matters, including:

If you are a non-unionized employee who needs help with a workplace issue, contact us or call 1-855-821-5900 to get the advice you need and the compensation you deserve.

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