Twilio Cuts 5% of Workforce As Part of Restructuring

Software provider Twilio has eliminated approximately five per cent of its workforce, or 300 jobs, as it restructures certain parts of its business.

The reduction marks the company’s third mass layoff in a little more than a year.

Twilio trimmed its headcount by approximately 17 per cent in February — after slashing around 11 per cent of its staff in September 2022.

What is happening at Twilio?

In a letter to employees that was attached to a regulatory filing, Twilio CEO Jeff Lawson said the company is cutting positions in its “Segment” and “Flex” units.

“The decision to eliminate these roles was a hard one, but we’re confident it’s in the best interest of our customers and the long-term health of our business,” Lawson said in the Dec. 4 letter.

“Reducing our Segment and Flex GTM teams will also mean impacts to some supporting functions, primarily Marketing and Finance.”

Lawson added that Twilio is also removing its “Programmable Video” product from its portfolio.

“[This] will also allow Communications to more effectively focus on our pillar products — Messaging, Voice, and Email. [Impacted staff] are aware of this decision, and we’ll continue working closely with them on transition plans.”

Impact in Canada

It remains unclear how many Canadian employees at Twilio are affected by the latest round of job cuts.

According to the company’s LinkedIn page, it has more than 80 workers in the country.

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