Shopify quietly trims customer support division, part of ongoing cuts

What’s going on at Shopify?

Shopify has reportedly scaled back the size of its customer support division to kick off 2025.

Sources told Business Insider that the Ottawa-based e-commerce giant’s “Support” team has undergone multiple rounds of smaller, quiet job cuts since 2022.

The exact number of employees affected by the latest round of cuts remains unclear.

One person familiar with the matter claims that at least a dozen positions have been eliminated.

SEE ALSO
• ‘Quiet layoffs’: What employees need to know
• Shopify trimming another 20% of workforce, part of strategic changes
• Stripe cuts 300 employees in product, engineering, and ops, with ‘duck’ email

Next steps for Shopify employees

If you’re fired or let go at Shopify, understanding your legal rights is crucial.

Non-unionized employees in Canada’s tech industry are entitled to severance pay. The amount you’re owed is based on a variety of factors, including your role, tenure, age, and ability to find similar work.

WATCH: Employment lawyer Lior Samfiru delves into severance pay on an episode of the Employment Law Show.

Here’s what you need to know:

• Compensation: Severance packages, which can be as much as 24 months’ pay, may include salary, bonuses, commissions, and other forms of compensation. Use our firm’s free Severance Pay Calculator to better understand your entitlements.
• Deadlines: You generally have up to two years from the date of your termination to review and negotiate severance offers.
• Action steps: Consult an employment lawyer at Samfiru Tumarkin LLP to ensure your severance package is fair and aligns with Canadian employment laws.

New year, more job cuts

Shopify isn’t the only major employer starting 2025 by scaling back their staffing levels.

Big names, including Salesforce, BP, Microsoft, Meta, Hudson’s Bay and Wayfair, have also pulled out the axe.

SEE ALSO
• Canada’s immigration department slashing workforce by 25%
• Where are layoffs happening in Canada?
• Pocket Employment Lawyer: Real-time insights on your rights

Lost your job? Contact us

If you’re fired or let go at Shopify for any reason, the experienced employment law team at Samfiru Tumarkin LLP can help.

Our lawyers in Ontario, Alberta, and British Columbia have helped tens of thousands of non-unionized individuals resolve their workplace issues.

Call us today at 1-855-821-5900 or request a consultation online.

Disclaimer: The materials above are provided as general information about the rights of non-unionized employees in Canada. It is not specific to any one company and SHOULD NOT be read as suggesting any improper conduct on the part of any specific employer, or a relationship between Samfiru Tumarkin LLP and a specific employer.