Rogers Communications Cuts Customer Service Jobs, Part of Restructuring
What’s going on at Rogers?
Rogers Communications has eliminated customer service positions in multiple provinces as demand for online chat services cools.
“While a small percentage of roles in our customer service team are impacted, we continue to grow and hire people to support our operations across the country,” Zac Carreiro, a spokesperson for the Toronto-based telecom giant, told The Globe and Mail.
Samfiru Tumarkin LLP has been contacted by more than a dozen employees at Rogers — many of whom had long tenures at the company.
“After 16 years at Rogers, poof gone! A group layoff over [Microsoft Teams],” a Reddit user claimed in a post on Feb. 20.
“I feel betrayed. So many times I stepped up to help, did special projects, in the end it doesn’t matter. I am just a number to them.”
Our experienced employment lawyers are speaking with laid-off staff to better understand the situation.
SEE ALSO
• Bell offering severance packages to staff, citing ‘unprecedented challenges’
• Mohawk College slashes dozens of jobs, second cut of 2025
• JPMorgan Chase eliminating hundreds of jobs in February
If you’re a non-unionized employee, check out our Rogers Layoffs guide.
You can also use our free Pocket Employment Lawyer tool for real-time insights.
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📞 Contact Samfiru Tumarkin LLP: 1-855-821-5900 or request a consultation online.
Our experienced employment lawyers in Ontario, Alberta, and British Columbia (BC) have helped tens of thousands of non-unionized individuals resolve their workplace issues, including wrongful dismissals.
If you’ve lost your job at Rogers for any reason, don’t panic. We can review your situation, assess your legal options, and help you secure the compensation you’re legally entitled to.
Contact your union immediately. By law, employment lawyers can’t represent unionized employees.
Disclaimer: The materials above are provided as general information about the rights of non-unionized employees in Canada. It is not specific to any one company and SHOULD NOT be read as suggesting any improper conduct on the part of any specific employer, or a relationship between Samfiru Tumarkin LLP and a specific employer.
About the Author
Lior Samfiru
Lior Samfiru is a Founding Partner at Samfiru Tumarkin LLP and the Practice Leader of the firm’s Labour & Employment Law Group. Known for his advocacy and success representing both employees and employers, Lior exclusively serves clients in Ontario, where his extensive experience has made him one of Canada’s most sought-after employment lawyers.
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