Rogers Communications cuts customer service jobs, part of restructuring

What’s going on at Rogers?

Rogers Communications has eliminated customer service positions in multiple provinces as demand for online chat services cools.

“While a small percentage of roles in our customer service team are impacted, we continue to grow and hire people to support our operations across the country,” Zac Carreiro, a spokesperson for the Toronto-based telecom giant, told The Globe and Mail.

Samfiru Tumarkin LLP has been contacted by more than a dozen employees at Rogers — many of whom had long tenures at the company.

“After 16 years at Rogers, poof gone! A group layoff over [Microsoft Teams],” a Reddit user claimed in a post on Feb. 20.

“I feel betrayed. So many times I stepped up to help, did special projects, in the end it doesn’t matter. I am just a number to them.”

Our experienced employment lawyers are speaking with laid-off staff to better understand the situation.

SEE ALSO
• Bell offering severance packages to staff, citing ‘unprecedented challenges’
• Mohawk College slashes dozens of jobs, second cut of 2025
• JPMorgan Chase eliminating hundreds of jobs in February

Next steps for staff at Rogers

If you’re fired or let go at Rogers, understanding your legal rights is crucial.

Non-unionized employees in Canada are entitled to severance pay. The amount you’re owed is based on a variety of factors, including your role, tenure, age, and ability to find similar work.

WATCH: Employment lawyer Lior Samfiru delves into severance pay on an episode of the Employment Law Show.

Here’s what you need to know:

• Compensation: Severance packages, which can be as much as 24 months’ pay, may include salary, bonuses, commissions, and other forms of compensation. Use our firm’s free Severance Pay Calculator to better understand your entitlements.
• Deadlines: You generally have up to two years from the date of your termination to review and negotiate severance offers.
• Action steps: Consult an employment lawyer at Samfiru Tumarkin LLP to ensure your severance package is fair and aligns with Canadian employment laws.

Major employers slashing staff

Reports of a significant workforce reduction at Rogers come amid a flurry of job cuts to start 2025.

Big names, including Chevron, Vale, Meta, Canada Post, Workday, ADM, Amazon, Shopify, Stripe, BP, Microsoft, Hudson’s Bay, and Wayfair, have pulled out the axe as they continue to navigate challenging economic conditions.

SEE ALSO
• ‘We lost our agility’: Estée Lauder planning to slash up to 7,000 jobs
• Canada’s immigration department slashing workforce by 25%
• Where are layoffs happening in Canada?

Lost your job? Contact us

If you’re fired or let go at Rogers for any reason, the experienced employment law team at Samfiru Tumarkin LLP can help.

Our lawyers in Ontario, Alberta, and British Columbia have helped tens of thousands of non-unionized individuals resolve their workplace issues.

Call us today at 1-855-821-5900 or request a consultation online.

Disclaimer: The materials above are provided as general information about the rights of non-unionized employees in Canada. It is not specific to any one company and SHOULD NOT be read as suggesting any improper conduct on the part of any specific employer, or a relationship between Samfiru Tumarkin LLP and a specific employer.