Lawsuit against TD Insurance over refusal to refund during COVID-19

Canadians forced to cancel trips due to the pandemic are demanding more from their travel insurance companies who they believe have acted in bad faith.

After a refusal to refund canceled trips, TD Travel Insurance offered credits and vouchers to be used at a later date. A class-action lawsuit was launched against TD stating members have paid for insurance through credit cards and premiums and deserve to have their claims reimbursed.

Toronto insurance lawyer Sivan Tumarkin at Samfiru Tumarkin LLP spoke with Huffington Post Canada on the lawsuit and frustration felt by members of the class-action.

“Insurance is supposed to give you peace of mind. Courts have held that insurance contracts are to protect you, to help you during a difficult situation,” says Tumarkin. “TD violated its own policy when it determined Lyons was not entitled to a full reimbursement because a credit or voucher may be an option, said the lawsuit. Its policy does not say the possibility of credit would disqualify a customer from getting their money back.”

Since the lawsuit was filed, Tumarkin states he’s received interest from Canadians across the country, who have had similar experiences with other insurance companies.

Canadians who have been denied their travel insurance claims by their insurance policy provider due to the availability of a credit or voucher should contact Samfiru Tumarkin LLP to pursue full compensation.