Letter of Expectation: What Canadian Employees Need to Know

A letter of expectation is something many employees in Canada may receive if their employer has concerns about performance, behaviour, or workplace conduct. While it might sound formal, it’s not the same as discipline — but it is important to understand what it means, how it differs from a warning, and how you should respond.

What Is a Letter of Expectation?

A letter of expectation is a written document from your employer that outlines:

• Specific behaviours or performance issues that need improvement
• The employer’s expectations moving forward
• Possible consequences if concerns aren’t addressed
• A timeline for improvement (in some cases)

The key point is that a letter of expectation is typically not considered formal discipline. Instead, it is meant to set clear standards and document that the employer has raised concerns with you.

Is a Letter of Expectation Considered Discipline?

In most cases, a letter of expectation is not considered discipline under Canadian employment law. Unlike a written warning or suspension, it usually does not form part of a progressive discipline record.

However, employers often keep it in your personnel file. If your performance doesn’t improve, they may rely on it later to justify discipline or even termination. That’s why you should always treat it seriously.

Letter of Expectation vs. Written Warning

Letter of Expectation in Canada

Across Canada, letters of expectation are found in both unionized and non-unionized workplaces. In unionized settings, they are often used as a “soft” step before formal discipline, to show the employer tried to correct behaviour without punishment.

In non-unionized workplaces, they serve a similar purpose: showing the employer gave the employee notice of performance concerns. If termination later occurs, the employer may argue the letter was part of a fair process.

How to Respond to a Letter of Expectation

If you receive a letter of expectation, here are steps you should take:

1. Read it carefully – Understand what your employer says needs improvement.
2. Stay professional – Avoid reacting emotionally or defensively.
3. Provide clarification – If the letter contains inaccurate details, politely put your response in writing.
4. Document your efforts – Keep records of how you are meeting the expectations.
5. Seek legal advice – If the letter feels unfair, unreasonable, or like hidden discipline, speak to an employment lawyer.

Key Takeaways for Employees

A letter of expectation isn’t formal discipline, but it is a warning sign that your employer has concerns. Handle it carefully, document your response, and if necessary, get legal advice.

If your employer escalates matters to a written warning, suspension, or termination, you may be entitled to severance pay.

Speak to an Employment Lawyer

If you’ve received a letter of expectation in Canada, don’t ignore it. Our employment lawyers at Samfiru Tumarkin LLP can review your situation, explain your rights, and help you protect your job and severance entitlements.

Since 2007, we’ve helped tens of thousands of employees Ontario, Alberta, and BC enforce their workplace rights.

At our firm, we have:

• ⚖️ Settled over 99% of cases quickly through negotiation or mediation
• 💰 Secured millions in compensation
• 📱 Free Termination Consultations — in many, but not all, cases
• ⭐ Earned 3,000+ 5-star Google reviews (4.8 average)
• 🏆 Recognized as one of Canada’s Best Law Firms (Globe and Mail)

Call us at 1-855-821-5900 or request a consultation online.