Rogers Call Centre Upsell ‘Shocking and Appalling’: Employment Lawyer on CBC News

An investigation by CBC News into call centre tactics has shed light on how Rogers Communications pushes its employees to upsell unsuspecting customers.

Dozens of the media giant’s past and present workers have described their work environment as “toxic,” “intense,” and “high pressure.” Employees are allegedly threatened with termination from their job if they fail to add more services and costs to a customer’s account.

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Severance pay for Rogers Communications employees

An employment lawyer in Vancouver at Samfiru Tumarkin LLP spoke to Erica Johnson, host of CBC’s Go Public, about the company’s tactics.

The lawyer explained that Rogers is permitted to upsell to a senior citizen, how employees should respond to unreasonable demands from their employer, and why Rogers Communications workers can claim constructive dismissal and leave their high-stress job with a full severance package.

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