Rogers Layoffs 2026: Customer Service Cuts & Severance

As of July 7, 2026, the media arm of Rogers Communications, Rogers Sports and Media, is closing 6 radio stations — affecting as many as 230 jobs.

Here are the stations being closed:

• Vancouver’s 1130 AM
• Sportsnet 650 in Vancouver
• Calgary’s 660 NewsRadio
• Sportsnet 960 in Calgary
• Kitchener’s 570 NewsRadio
• Halifax’s 95.7 NewsRadio

“The media business continues to face headwinds driven by declining advertising revenue and changing audience habits,” spokesperson Zac Carreiro said in an emailed statement to Global News.

“These changes are part of our plan to focus our investment in areas that will drive growth long-term.”

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If you’re a non-unionized worker or manager at Rogers, which is a federally regulated employer, understanding these developments is the first step in ensuring your legal rights are protected during this period of restructuring.

Rogers Layoffs: A Timeline of Recent Job Cuts

• April 2026: Rogers is reportedly offering voluntary buyouts to half of its 25,000-person workforce. See Our Coverage 📰
• Feb. 2026: Rogers has laid off a portion of its in-house IT support team in several provinces, including Ontario.
• July 2025: Rogers ends its contract with Foundever, an external customer service provider, affecting approximately 900 jobs.

Your Rights as a Non-Unionized Employee

Whether your departure is labelled a “layoff,” “restructuring,” or a “voluntary package,” your legal rights are governed by Canadian common law.

How Severance Pay Works

For non-unionized staff and managers at Rogers, severance pay isn’t determined by a single internal policy.

Instead, it’s based on the unique circumstances of your situation:

• The 24-Month rule: Depending on your age, length of service, and the nature of your role, you may be entitled to up to 24 months of severance pay.
• Managerial complexity: For managers, severance must often account for bonuses, RSUs, and stock options.
• Federally regulated status: Because Rogers is a federally regulated employer, specific rules under the Canada Labour Code apply alongside common law standards.

Rogers cut front-line customer service and technical support jobs in July 2026, alongside a separate restructuring that eliminated approximately 230 positions across its media and corporate operations. CBC reported the customer service layoffs on July 16, after Rogers announced the closure of six radio stations earlier that month.

Rogers hasn’t disclosed how many customer service employees lost their jobs. The telecommunications company has also reduced internal IT positions and offered voluntary departure packages to thousands of employees during 2026.

Laid off by Rogers or offered a departure package? Your first severance offer isn’t necessarily everything you’re owed. Non-unionized employees can receive up to 24 months’ compensation, and federally regulated workers have additional legal protections.

Rogers Customer Service Layoffs: What Happened?

On July 16, 2026, CBC reported that Rogers was laying off front-line customer service agents. The cuts affected employees working directly with customers and followed earlier reductions in support operations.

Rogers acknowledged workforce reductions affecting front-line and corporate roles but declined to release a customer-service layoff count.

Reporting from CBC and MobileSyrup identified several concerns:

• Customer service jobs: Front-line support agents were among those losing their positions.
• Technical support: Reports also identified cuts affecting technical support employees and managers.
• Outsourcing: Workers raised concerns about customer support work moving overseas, including reports involving Morocco.
• Digital services: Rogers said it was investing in digital tools and self-service options for customers.

Rogers disputed claims that it had eliminated all in-house Tier 1 support. The company has not confirmed the extent of overseas outsourcing described by affected workers.

Read the original reporting from CBC News and MobileSyrup.

The bottom line: Rogers has confirmed customer-facing workforce reductions, but the exact number of customer service and technical support jobs eliminated remains unknown.

Rogers Layoffs 2026: Timeline Of Job Cuts And Buyouts

• October 23, 2026: Rogers’ third-quarter financial results reiterated that it incurred $120 million in costs associated with its voluntary departure program during the second quarter. This was a financial disclosure, not a newly announced round of layoffs.
• July 16–17, 2026: CBC and MobileSyrup reported layoffs involving Rogers customer service and technical support employees. No official headcount was provided.
• July 7–8, 2026: Rogers Sports & Media announced approximately 230 job cuts, including around 80 positions connected with six radio-station closures. Read our coverage of the station closures.
• April 27, 2026: Rogers confirmed voluntary departure and retirement programs across several divisions. Reports indicated approximately 10,000 employees were being offered packages.
• February 2026: Rogers reduced its internal IT support workforce as it shifted work to a third-party provider. Read our coverage of the IT layoffs.
• 2025: Rogers reduced customer support roles, while the loss of a Rogers service contract led to hundreds of layoffs at third-party provider Foundever.

Rogers detailed its restructuring expenses in its October 23 financial results.

How Many Rogers Employees Have Been Laid Off?

Rogers confirmed approximately 230 media and corporate job cuts in July 2026, but it hasn’t published a complete number for its customer service layoffs.

Reports of hundreds of additional affected support employees have not been confirmed by the company. Those estimates should not be added to the 230 announced positions without verified figures.

The April voluntary departure program is separate. Being offered a buyout does not mean an employee has been laid off or agreed to leave.

How Much Severance Does Rogers Pay In Canada?

Non-unionized Rogers employees can receive up to 24 months’ compensation when terminated without cause.

What you’re owed is based on your age, years of service, position, compensation and employment contract—not simply the number of weeks Rogers chooses to offer.

That includes long-serving customer service representatives, technical support employees, sales professionals, managers and corporate staff.

Your full package should account for the compensation you’re owed, including salary, bonuses, commissions, benefits and pension-related compensation.

Use our free Severance Pay Calculator to get an initial estimate.

Are Rogers Employees Covered By Federal Employment Law?

Yes. Rogers’ telecommunications and broadcasting operations are federally regulated. The Canada Labour Code establishes minimum termination and severance protections for employees covered by its federal employment standards.

Those minimums aren’t automatically the full severance package. Non-unionized employees also have rights under their employment agreements and, where applicable, common law.

Eligible non-unionized Rogers employees can also challenge an unjust dismissal through the federal complaint process.

Read our guide to severance pay for federally regulated employees.

What If Rogers Outsources Your Customer Service Job?

Moving customer service or technical support work to another company doesn’t erase an employee’s severance rights.

If Rogers eliminates your position and terminates your employment without cause, you’re owed proper compensation.

If you’re offered a similar position with an outside contractor, review the new agreement before accepting. Changes to seniority, pension rights, benefits and compensation can have lasting consequences.

A substantial pay reduction, demotion or major change to your job can also amount to constructive dismissal.

Don’t resign or sign a new employment agreement without understanding what you’re giving up.

What About Rogers’ Voluntary Departure Packages?

In April 2026, Rogers confirmed voluntary departure and retirement programs across several business divisions. Reports indicated approximately 10,000 employees were eligible for offers.

A voluntary departure package isn’t automatically the best financial decision.

Before accepting, compare the package with your future compensation, pension benefits and what you would be owed if Rogers later eliminated your position.

Our Voluntary Departure Program guide explains what to review before agreeing to leave.

What If You Worked For Foundever On A Rogers Contract?

In 2025, hundreds of Foundever employees who supported Rogers customers lost their jobs after changes to the service provider’s Rogers contract.

Working on a Rogers account isn’t the same as being directly employed by Rogers. Your severance rights and the employer responsible for paying you depend on your actual employment relationship.

If you worked for Foundever or another contractor, have your employment documents reviewed before accepting an offer.

What Should Rogers Employees Do Before Signing?

1. Keep your documents. Save your termination letter, employment agreement, pay records and severance offer.
2. Check your full compensation. Include bonuses, commissions, pension contributions and benefits—not just salary.
3. Get advice promptly. Understand your severance and any federal complaint deadlines before signing.

A deadline in Rogers’ severance offer isn’t the same as a legal filing deadline. But signing a binding release typically prevents you from pursuing additional compensation covered by that agreement.

Having your package reviewed doesn’t mean taking Rogers to court. We resolve the vast majority of severance disputes through negotiation.

Samfiru Tumarkin LLP represents non-unionized employees in Ontario, Alberta and British Columbia. Our employment lawyers help customer service representatives, technology professionals, managers and other Rogers employees get what they’re owed.

Rogers Layoffs: Common Questions

Is Rogers Laying Off Customer Service Employees?

Yes. CBC reported on July 16, 2026, that Rogers was cutting front-line customer service jobs. Rogers acknowledged workforce reductions but didn’t disclose how many customer service positions were eliminated.

How Many Rogers Customer Service Employees Lost Their Jobs?

The exact number hasn’t been confirmed. Reports suggest widespread reductions, but Rogers has not published a department-specific total.

Is Rogers Moving Customer Service Jobs Overseas?

Employees and media reports raised concerns about support work moving overseas, including to Morocco. Rogers has not confirmed the full extent of those reported transfers and has said it continues to maintain in-house Tier 1 support.

Can Rogers Employees Get 24 Months’ Severance?

Yes. Non-unionized Rogers employees can receive up to 24 months’ compensation when terminated without cause, based on their circumstances and employment agreement.

Does The Canada Labour Code Apply To Rogers Layoffs?

Yes. Rogers’ federally regulated telecommunications and broadcasting operations are covered by federal employment standards. Qualifying employees also have additional unjust dismissal protections, including a 90-day complaint deadline.

What If I’m A Unionized Rogers Employee?

Unionized employees should contact their union representative about layoff rights, severance, seniority and grievance deadlines under their collective agreement.

Disclaimer: The materials above are provided as general information about the rights of non-unionized employees in Canada. It is not specific to any one company and SHOULD NOT be read as suggesting any improper conduct on the part of any specific employer, or a relationship between Samfiru Tumarkin LLP and a specific employer.