Rogers Layoffs 2025 | Hundreds Lose Jobs After Foundever Contract Ends

Rogers Communications Cuts Hundreds of Customer Service Roles as AI Replaces Live Support

On July 11, 2025, The Globe and Mail confirmed that Rogers Communications Inc. has ended its contract with Foundever, an external customer-service provider — a decision that has resulted in hundreds of job losses across Canada.

Employment lawyer Lior Samfiru, co-founding partner at Samfiru Tumarkin LLP, told the paper that his firm has been contacted by “dozens of Foundever employees who say they’re among roughly 900 people caught up in this major round of layoffs.”

Rogers says the move reflects “changing customer habits” as the company expands its use of AI-powered chat support and other self-serve tools. A spokesperson confirmed the shift will have “no impact on [its] internal customer-service team,” though the decision marks yet another downsizing within the telecom’s broader support network.

Who Was Affected?

Many affected staff were employed through Foundever, which runs customer-service centres across Canada. Reports indicate:

• Roughly 900 Canadian roles eliminated, including online chat and technical-support agents.
• Workers were based in multiple provinces, supporting Rogers’ consumer and wireless divisions.
• The layoffs follow earlier reductions within Rogers’ internal online-chat teams in February 2025, which affected about 400 employees nationwide (blogTO).

Together, these actions reflect an accelerating trend toward automation in customer service across Canada’s telecom industry.

Why Rogers Is Cutting Jobs

Rogers has been under pressure to reduce costs following its $26-billion acquisition of Shaw Communications.

Key factors include:

• Over $50 billion in total debt, with a leverage ratio of 4.5 × EBITDA.
• Slower subscriber growth amid competition from Bell and Telus.
• Rapid investment in AI and digital platforms such as “Anna,” the company’s virtual assistant.

Rogers says these tools will help customers find answers faster, but insiders warn that automation is displacing experienced staff who previously handled complex customer issues.

Severance Rights for Rogers Employees

If you were among those laid off by Rogers, you likely have legal rights to severance pay.

You may be entitled to up to 24 months’ pay, depending on:

• Length of service
• Age and seniority
• Position held
• Availability of similar employment

Don’t Sign Anything Without Legal Advice

Many employees are offered severance packages that fall short of their full legal entitlements.

Once you sign, you can’t reopen negotiations.

Before accepting an offer:

• Review all termination documents.
• Keep copies of emails, letters, and HR communications.
• Speak with an employment lawyer to confirm your true severance rights.

Automation and the Future of Work at Rogers

Rogers’ reliance on AI follows a larger pattern across Canada’s telecom industry:

• Bell Media offered voluntary buyouts to 1,200 employees earlier this year.
• Telus announced similar reductions affecting 700 workers.

As companies adopt automation, employment law still applies. Whether replaced by a chatbot or a restructuring, laid-off employees remain entitled to full severance and proper notice.

Key Takeaway

The July 2025 Rogers layoffs highlight how AI and automation are reshaping Canada’s workforce — but they don’t erase employee rights.

If you’ve lost your job, ensure you receive the full compensation you deserve under Canadian law.

✅ Get expert legal advice from an employment lawyer at Samfiru Tumarkin LLP.