Toronto Reportedly Hiring More 311 Staff in 2026 Ahead of AI Chatbot Debut

What’s Happening at the City of Toronto?

The City of Toronto is reportedly planning to expand its 311 workforce in 2026 as part of a major refresh at the department.

According to various social media sources, the city is currently looking to add approximately 15 part-time contact centre representatives.

The update comes as the 311 website is being redesigned — with a new AI chatbot to be accessible to residents by the end of the year.

Will the AI Chatbot Replace Existing Staff?

According to city staff, the AI chatbot’s focus is general inquiries from the public (i.e. provide info on how long it takes to get a pothole filled), while human agents will handle more complex issues.

• SEE ALSO: Canadian Employers “Underestimated” AI Oversight, Rehiring Staff in 2026

Disclaimer: The materials above are provided as general information about the rights of non-unionized employees in Ontario. It is not specific to any one company and SHOULD NOT be read as suggesting any improper conduct on the part of any specific employer, or a relationship between Samfiru Tumarkin LLP and a specific employer.