Employment Law

Rogers Call Centre Upsell ‘Shocking and Appalling’: Employment Lawyer on CBC News

A headshot of Canadian employment lawyer Lior Samfiru next to the Samfiru Tumarkin LLP and CBC News logos.

An investigation by CBC News into call centre tactics has shed light on how Rogers Communications pushes its employees to upsell unsuspecting customers.

Dozens of the media giant’s past and present workers have described their work environment as “toxic,” “intense,” and “high pressure.” Employees are allegedly threatened with termination from their job if they fail to add more services and costs to a customer’s account.

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Severance pay for Rogers Communications employees

An employment lawyer in Vancouver at Samfiru Tumarkin LLP spoke to Erica Johnson, host of CBC’s Go Public, about the company’s tactics.

The lawyer explained that Rogers is permitted to upsell to a senior citizen, how employees should respond to unreasonable demands from their employer, and why Rogers Communications workers can claim constructive dismissal and leave their high-stress job with a full severance package.

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• How to figure out a severance package in BC
• Proper severance pay for Ontario employees
• How much severance in Alberta should I get?

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About the Author

Toronto employment lawyer Lior Samfiru, co-founding partner at Samfiru Tumarkin LLP, the employment lawyer.

Lior Samfiru

National Co-Managing Partner

Lior Samfiru is a Founding Partner at Samfiru Tumarkin LLP and the Practice Leader of the firm’s Labour & Employment Law Group. Known for his advocacy and success representing both employees and employers, Lior exclusively serves clients in Ontario, where his extensive experience has made him one of Canada’s most sought-after employment lawyers.

More about Lior Samfiru

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