EXL Service Axes 800 Roles As Part of AI Pivot

What’s happening at EXL Service?

EXL Service is cutting 800 jobs, or less than two per cent of its workforce, as part of a move towards generative artificial intelligence (AI).

According to The Wall Street Journal, 400 staffers have been let go. The other 400 employees have been given the opportunity to be rehired elsewhere.

“We need to ensure our talent and skill sets are closely aligned with the evolving needs of our clients,” a representative told the outlet.

“This adjustment involves a mix of re-evaluating existing roles while bringing in top talent with expertise in data and AI.”

The New York-based digital services provider employs a global workforce of approximately 55,000 people.

Impact on Canadian staff

It remains unclear if any Canadian employees at EXL Service have been let go.

According to the company’s LinkedIn page, it has more than 120 workers in the country.

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